Check out Our Top 10 Blog Posts for the Year 2020

Check out Our Top 10 Blog Posts for the Year 2020

Top 10 Blog Posts

As an experienced legal transcription service provider, we assist legal as well as business entities including solicitors, attorneys, insurance firms, court recording companies, financial companies, media entities and management consultants with their transcription requirements. We also focus on publishing blogs that are of interest to our valued clients, including those on the relevance of transcription for their specific businesses. Here’s a review of our top 10 informative blog posts for 2020.

  1. Best Video Conferencing Options for Businesses

    Many popular free as well as paid video conferencing options are available for businesses and other work groups to collaborate, even during COVID-19. This post discusses some video conferencing tools such as Google Hangouts, Zoom, FaceTime, Skype, Google Meet, Webex and Slack.

  2. How to Improve Online Teaching

    We did a post that shares six key ways for teachers to improve their online teaching methods and skills. With the spread of COVID-19 pandemic, online teaching has become more significant than ever. In this situation, educational institutions have been forced to bring their courses and classes online.

  3. Guidance for Getting Workplaces Ready for COVID-19

    The World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and other experts have made certain recommendations that businesses can consider to make their workplaces safe from the novel coronavirus and other infections. This post discusses those key recommendations.

  4. Adapting Business Marketing Strategies to the “New Normal”

    Both large and small businesses operations were affected by the COVID-19 pandemic. To adapt their marketing strategies to the new normal, businesses can consider focusing on digital marketing, developing a crisis communication strategy, using video communication and other tips discussed in this post.

  5. Tips for Successful Video Interviews during Times of Social Distancing

    With travel restrictions imposed due to the pandemic and social distancing considerations, more and more businesses are now considering online interview as a safe and comfortable option to hire new employees. This post discusses five video interview tips for businesses to succeed in the current competitive scenario.

  6. Best Strategies to Conduct Meetings and Write Effective Meeting Notes

    Business meetings should be planned and conducted properly. It’s also crucial to ensure effective note taking of the proceedings. This infographic is about the best strategies organizations can consider to conduct meetings and write effective notes.

  7. Dos and Don’ts of Taking Meeting Minutes

    Taking effective meeting minutes such as meeting start time, reason for the meeting and names of participants is important for organizations to record important decisions for future reference, increase productivity and streamline work processes. This post provides more information on taking meeting minutes.

  8. Tips to Maximize Efficiency When Working From Home

    With the COVID-19 pandemic, millions of people across the world work from home, leading more companies to rethink their policies and roll out work-from-home policies. Employers working remotely can consider many things such as using the right technologies and taking proper security measures and other tips discussed here to maximize their efficiency.

  9. Business Interruption Insurance and COVID-19 Losses

    Business interruption insurance helps to cover loss of revenue following a disaster or catastrophic event. It is usually included in a comprehensive insurance policy as an add-on. This post provides more information on the conditions that trigger business insurance coverage.

  10. How to Repurpose Video Content with Transcription and Other Strategies

    Outdated videos used for marketing can be refreshed by repurposing the content. Repurposing involves transforming it into various other forms of content using video transcription and other strategies. Here we discuss those strategies businesses can consider.

We know our clients and potential customers are eagerly waiting for more informative blogs on business transcription from our team. In 2021 too, we’ll make sure to provide more and current information on transcription in our blog session.

Guidance for Getting Workplaces Ready for COVID-19

Guidance for Getting Workplaces Ready for COVID-19

Guidance for Getting Workplaces Ready for COVID-19

The novel coronavirus (COVID-19) outbreak, declared a pandemic by the World Health Organization, is posing a major challenge for countries across the world. It is impacting almost every aspect of our lives and affecting business activity and global travel. With virtual meetings gaining momentum, video transcription services are growing in importance. While there is a lot of uncertainty about how things will play out in the coming days and months,there are certain things business can do to get ready to deal with COVID-19. Here are key recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and other experts on making workplaces safe from the novel coronavirus and other infections:

  • Ensure a clean and hygienic environment: As one of the ways that COVID-19 spreads is via contaminated surfaces, all desks, tables, workstations, door knobs, telephones, and other surfaces frequently touched by employees should be cleaned with disinfectant.
  • Encourage hand-washing: Washing destroys COVID-19. Soap and water and hand-rub alcohol-based sanitizers should be provided and employees should be instructed to clean their hands often for at least 20 seconds. Besides staff, contractors and customers should have access to places where they can wash their hands. Ensure that handrub dispensers are regularly refilled.
  • Promote respiratory hygiene: WHO recommends that employers make face masks and/or paper tissues available at the workplace for people who display cold symptoms or develop a cough. Promoting good respiratory hygiene can prevent the spread of the novel coronavirus.
  • Encourage sick employees to stay at home: In case COVID- 19 begins spreading in the community, anyone with even a mild cough or low-grade fever should stay at home (or work from home). Companies also need to ensure that their sick leave policies are flexible and meet public health guidance, and that employees are aware of these policies.
  • Develop a plan to deal with a case of suspected COVID-19: Businesses need to have a plan to identify persons who may be at risk of COVID-19, such as who have recently travelled to an area reporting cases, or other personnel who have conditions that put them at higher risk of serious illness (e.g. diabetes, heart and lung disease, older age). They must be supported and not discriminated against.
  • Assess potential for remote working strategies: PricewaterhouseCoopers (PWC) recommends that businesses should consider how to manage disruptions to people and productivity due to an outbreak of COVID-19 in their community. In the event of such an outbreak, the health authorities may advise people to avoid public transport and crowded places. Businesses can ramp up their remote working capabilities to deal with this. Teleworking will allow the business to continue operating while keeping their staff safe. Teams would need to be securely connected and projects managed in a way that they move forward.
  • Create an infectious disease outbreak response plan: The CDC says that all businesses should develop and be ready to implement strategies to protect their workforce from COVID-19 while ensuring continuity of operations. They should involve their employees in developing a flexible policy. Businesses should also share best practices with other businesses in their communities, chambers of commerce, and associations to improve community response efforts.
  • Minimize face-to-face meetings: If important discussions are scheduled, consider whether a face-to-face meeting can be replaced by a video conference or a teleconference. Digital transcription service providers can ensure that virtual meetings are accurately documented. Recent reports say that several global companies have advised their employees to manage their projects through video conferences.

A report from Axios provided several instances of the increasing adoption of video conferencing and remote work since the virus spread:

  • Video conferencing traffic in North America and Asia has doubled since the outbreak began, according to Kentik, a global provider of network analytics.
  • To slow the spread of the disease now and prepare for the worst should offices be closed, companies are emulating Facebook and Twitter, and encouraging and even requiring their employees to work from home.
  • Experts say that central offices and face-to-face meetings will become less important in the eyes of business leaders, and the focus will be on productivity instead.

Virtual meetings have increased the demand for work-from-home software (www.vox.com). Rising to the occasion, companies like Zoom, Microsoft, and Google have offered their software for free and are striving to ensure they can cater to the growing demand from users.

Many businesses are taking proactive measures for pandemic preparedness and response, safeguarding their employees and populations at large, while potentially averting losses to their bottom lines. State-of-the-art technology, business transcription services and other support systems are enhancing businesses’ communication capabilities and helping them manage their work as they deal with the impact of the coronavirus pandemic.

Most Law Firms Not Compliant with Cyber Security Policies, Says Study

Most Law Firms Not Compliant with Cyber Security Policies, Says Study

Cyber SecurityBased on recent news and reports, it is evident that cyber attacks against law firms are on the rise. Most law firms have to deal with enormous amounts of valuable data ranging from corporate intellectual property and strategy documents to sensitive government secrets and more. But, are U.S. law firms cyber secure? No, says a LogicForce survey report. 95% of assessments conducted by LogicForce show that law firms are not compliant with their data governance and cyber security policies. Even when considering legal transcription outsourcing, legal entities should have a clear idea of the partnering company’s security measures to protect their data.

Implementing sound IT systems and data security practices is vital for these firms to ensure protection for their client data. Federal laws like the Health Insurance Portability Act “HIPAA” and the Fair and Accurate Credit Transactions Act “FACTA” clearly obligate lawyers to protect certain types of data in their possession.

LogicForce surveyed and assessed over 200 law firms, ranging in size from 1 to 450+ total attorneys, located throughout the United States, and working in a full complement of practice areas.

Key findings of the study include the following.

  • 34% of firms reported getting a client data security and systems audit in 2016. Based on industry data and survey responses, the study expects this to reach 50% in 2017 and 65% in 2018
  • Approximately 40% did not know they were breached
  • 80% of firms are not vetting their third-party service provider’s data security practices
  • 60% of firms do not have a specifically appointed Security & Compliance Manager and have no plans to appoint one
  • Only 23% of firms have cybersecurity insurance policies
  • 77% of firms do not maintain any cyber insurance coverage
  • 95% of assessments conducted by LogicForce show firms are not compliant with their data governance and cyber security policies
  • 100% of those firms are not compliant with their client’s policy standards
  • 53% of responding firms do not have a data breach incident response plan
  • 66% of law firms have reported a breach of some type, with varying levels of compromise
  • Only 22% of law firms have a documented cyber security training program for their employees

As per the study, certain cyber threats that a law office faces include over 10,000 intrusion attempts per network every day, 59% of all email attempting to be delivered are classified as phishing/SPAM emails, 1,000 invalid login attempts per day by users, and approximately $221 average financial risk per compromised record.

How Prepared Is Your Law Firm?

Failure to protect client data can result in severe monetary and reputational repercussions. Therefore, implementing a comprehensive data security program at the enterprise level is critical for every legal firm.

Cyber SecurityCertain recommendations to improve the security of your clients’ data include:

  • Develop regularly scheduled training programs for all staff. Employees should be aware of the need to combat attacks. Many user-training programs will teach lawyers what to look out for, how hackers break into computer systems, and what to do if they fall victim to an attack. Law firms should regularly train employees on new attack methods, teaching them how to identify and report suspicious emails and how to respond in the event of an attack.
  • Choose third-parties with experience and education in data security. For instance, while outsourcing your transcription tasks, choose an online transcription company that follows strict security and confidentiality measures to protect your sensitive legal files.
  • Personal laptops or iPads are the biggest sources of trouble for such firms. Ensure that all the lawyers are working only on their company-issued computers. This allows the IT team to properly maintain anti-virus software, monitor suspicious activity and combat any threats as soon as they appear.
  • Avoid unapproved Remote Access Trojan (RAT). Certain non-standard remote-access tools can raise security concerns like providing easy entry for hackers. It is ideal to have a single, standard, approved RAT detection tool that is used by the entire company and monitored by IT.
  • If your firm is connected to the Internet, receives email, or maintains any sort of electronic records, make sure to utilize cyber insurance. This insurance is designed to assist before, during, and after an attack.

Make sure that you do not ignore the data breach risk and devote the proper amount of resources to protect client data.

Quadriplegic Turns Brother’s Transcripts into an Autobiography

Quadriplegic Turns Brother’s Transcripts into an Autobiography

Quadriplegic Transcripts AutobiographyWe all know that audio transcription service is handled by skilled and experienced transcriptionists listening to audio recordings and typing out the content. So the story of how an individual with quadriplegia managed to help with audio transcription and turn his brother’s transcripts into an autobiography is certainly inspirational.

CBC News reported on this amazing story about the two brothers, Rocky Jones and Roger Jones. Rocky, who died in 2013, was one of Canada’s greatest civil rights leaders. Recently, a multi-year project transformed about 90 hours of conversations that Rocky had with two of his old friends, Canada’s parliamentary poet George Elliot Clarke and Prof. Jim Walker, into an autobiography. His younger brother Roger, a quadriplegic, played a key role in this project by putting in long hours to turn these digitally recorded informal conversations into clear, legible transcripts.

The majority of individuals with quadriplegia are wheelchair users. In addition to this visible disadvantage, most have associated “hidden” impairments that are troublesome and make daily living very difficult. None of these issues doused Roger’s enthusiasm. Though he cannot type, he can speak. He listened to the taped conversations and repeated his brother’s words clearly into voice-recognition software, also providing context and concision. In the process of doing the transcriptions, Roger says he learned more about Canadian and black history, and most important, grew a lot closer to his brother.

According to the report, it was Roger who urged his brilliant brother to document his thoughts and experiences for posterity. When it came to transcribing the conversations, Roger failed to find a professional digital transcription service that could understand the issues and Rocky’s comments in context well enough. So took a shot at it himself – and succeeded!

Transcription Error Cost an Innocent Man a Year in Jail and $300,000 as Legal Fees

Transcription Error Cost an Innocent Man a Year in Jail and $300,000 as Legal Fees

Transcription ErrorAccuracy is an essential element when it comes to legal transcription and is a major concern when utilizing legal transcription services. A minor error in legal transcription can lead to an entire mistrial, and wrong sentencing. Errors in transcribing legal recordings such as wiretap can have disastrous consequences similar to that which happened to 66-year-old Carlos Ortega who was arrested in 2011 for a crime he was not guilty of. Ortega, who had retired from a long career in aviation was accused of selling aeroplanes to drug traffickers, jailed and extradited to the US. He was a former commercial pilot and head of security for Colombia’s national aviation authority. Carlos Ortega had to spend 300,000 dollars and a year in jail in Florida before he was released by a court in Florida when it came to light that the US authorities had mistakenly ordered the extradition of the wrong Carlos. Unfortunately, he lost an appeal to claim back his legal fees and damages from the American officials who had mistakenly identified him.

  • In 2004, Ortega was doing business as a plane broker and consultant.
  • After being arrested, he came to know that he had been heard on a wiretap selling aircraft to drug traffickers.
  • A private investigator for Ortega looked into the wiretap claims and found that Ortega had been mistaken for another person Carlos, who had featured in the wiretaps and who was actually involved in criminal dealings.
  • The prosecutors had confused the two men for the same Carlos, and this confusion was partly due to a simple transcription error.
  • The US authorities were informed of this mistake by Mr. Ortega’s lawyers in March 2012, by which time the innocent man had already spent five months in prison along with violent criminals and drug lords at Bogota’s maximum security prison, La Picota.
  • In spite of being informed about his innocence by American DEA agents, the South Florida federal prosecutor ordered the agents to keep the wiretaps proving his innocence under wrap.
  • Ortega was extradited to Miami to face trial in 2012. The charges against him were dropped on August 31, 2012 and he was allowed to return to Bogota. However, by that time he had lost his business and was in serious debt.
  • Though he sued the US and the federal prosecutor for false imprisonment, false prosecution and many other charges, the US Court of Appeals in the Southern District of Florida dismissed his lawsuit, claiming that the US had “sovereign immunity” and that the federal prosecutor was similarly protected from legal action.

Imagine all these events stemmed partly from a transcription error! Errors in legal transcribing can be catastrophic. Accusing the wrong person or wrong interpretation of judicial statements can have grave consequences. One reason for such mistakes could be inaccurate legal transcripts. Sometimes the recordings may only be marginally audible which may be due to use of poor audio recorders or distracting background noises.

The legal industry is a paper-intensive one and as any dedicated legal transcription outsourcing company would know, accuracy of the transcripts whether general correspondence, client letters, legal pleadings, briefs, interrogatories and so on, must be given prime consideration. The legal transcriptionist must have perfect co-ordination of his/her ears, eyes, and fingers to ensure accurate data entry. In legal transcription, there is no room for typographical or other kinds of errors. Therefore it is absolutely vital to use the latest digital technologies for the transcription. To reduce errors during transcription, the best policy is to create a fairly accurate transcription at the first level itself. This will allow the second level editors and quality control staff to focus their attention on subtler errors, and thereby ensure almost error-free transcripts.

Expanding Legal Transcription and Other Non-voice BPO Components Crucial for BPO Success, say Experts

Expanding Legal Transcription and Other Non-voice BPO Components Crucial for BPO Success, say Experts

Legal Transcription
Many U.S. law firms rely on legal transcription outsourcing to manage their voluminous documentation tasks. The National Economic and Development Authority (NEDA) of the Philippines recently recommended that, in view of the possible changes in national policy, the BPO sector would do well to expand legal transcription and other non-voice components such as accounting and bookkeeping, and medical transcription.

Legal transcription companies provide accurate and timely transcripts of audio recordings pertaining to arbitrations, briefs, letters, court proceedings, depositions, interrogatories, wire tap and much more. Their cost-effective solutions help law firms make optimal use of their resources and save time and space.

Law firms and attorneys should take care to choose the right legal transcription service provider, failing which they could risk compromising the quality of the transcripts. If the transcripts do not meet the required standards of accuracy and timeliness, they could affect and delay the timely delivery of judgments. Judges will check the transcript against the original recording when the accuracy of a portion of the transcript is crucial to a ground of appeal. With reliable outsourcing company, this exercise will not be necessary. The skilled transcriptionists that these companies employ can provide accurate verbatim or non-verbatim transcripts in formats that meet industry standards.

Market research by Grand View Research also predicts positive trends for the global legal process outsourcing (LPO) market, and projects that it will be valued at $27.19 billion by 2024. According to the report, the need for the effective resource utilization will drive the growth of the LPO industry. In addition to transcription, LPO services include Contract drafting, Review and management, Compliance assistance, E-discovery, Litigation support, and Patent support. The key findings of the Grand View Research report are:

  • Offshore outsourcing is expected to grow at a CAGR of over 30% from 2016 to 2024, due to the increased demand for these services in India and the Philippines.
  • Litigation support could account for over 20% of the revenue share by 2024, as firms look to outside consultants for expert investigative litigation support to win high profile cases

The U.S. and Canada are the leading markets for LPO services, followed by Europe, specifically the U.K. and Germany. Experts believe that by ramping up non-voice work such as medical and legal transcription services, the sector can serve many more markets.