Important Considerations when Transcribing Patient Therapy Insurance Data

by | Published on Oct 9, 2018 | Insurance Transcription

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Today, every sector of the economy needs insurance, and this has led to increase in demand for insurance transcription. Modern insurance documents are produced in audio formats as well, and these are transcribed into comprehensive transcripts with the help of legal transcription services that include insurance transcription. Accurate insurance transcripts help adjusters and fraud investigators to correctly evaluate insurance claims. This helps investigation officers to have the details necessary to investigate the specific events of a claim. Insurance transcription is popular in the healthcare industry due to the growing concern on health and medical security to cover for any impending health uncertainties.

Patient Therapy

Insurance Transcription for Patient Therapy

Patient therapy includes many therapies that range from psychiatry to psychology to physical. But irrespective of any type of therapy, transcription of data is important. Following are the different types of patient therapy data that need to be transcribed:

  • Psychological TherapyPsychological therapy: Psychological therapy or psychotherapy refers to a range of treatments that can help with mental problems, emotional challenges and some psychiatric disorders. It a talking treatment rather than medication which enables patients to understand their feelings and what makes them feel positive, anxious or depressed. Some forms of psychotherapy involve only a few sessions whereas some last for months or even years. Psychological therapy helps patients gain a better understanding of themselves, their own goals, values and also develop skills for improving relationships. Psychological therapy involves many documents that are highly sensitive. The psychotherapy sessions should be documented accurately and important information transcribed include date of service, diagnoses, the time spent for face to face therapy, target symptoms, and progress towards the treatment goals. There are other data also which includes employer information, details about primary and secondary data insurance companies, notices of privacy practices, payment details and many more. All these data should be transcribed carefully, and ensuring maximum data security.
  • Psychiatric TherapyPsychiatric therapy: Psychiatric therapy is the medical speciality devoted to the diagnosis, prevention and treatment of mental disorders. Although psychiatric therapy and psychological therapy means the same, there is a minor difference between them. Psychotherapy is conducted by psychologists who are qualified to carry out psychological testing which is critical in assessing a person’s mental state whereas psychiatric therapy is carried out by psychiatrists who attend medical schools and are trained in psychiatry. Important information conveyed in these sessions include patients’ medical history, medications prescribed, assessment of suicide or violence tendencies, boundary issues, informed consent, information about diagnoses and treatment etc. The transcription of psychiatric insurance data must be precise, accurate and should be checked several times to avoid any errors. It requires transcription of data such as patient information, insurance information, provider data, information about chief complaint or suspected diagnosis and the key questions that need to be addressed.
  • Physical TherapyPhysical therapy: Physical therapy or physiotherapy is a healthcare method that utilizes mechanical force and movements, exercise therapy and electrotherapy to treat physical injuries and impairments, and promote mobility and functions. Documentation would include diagnosis, plan of care, prognosis, examination and re-examination etc. Physical therapists should ideally take liability insurance for their own protection. Therapists can minimize the burden of transcribing relevant insurance documents by outsourcing it to a reliable transcription service provider. Physical therapy insurance data may include details such as limits of liability, claim information, contact information, retroactive date, inception data, policy period, policy number, insurance agent details etc.

Factors to Consider when Transcribing Insurance Data

Attention to detail, preciseness, and confidentiality are mandatory for insurance transcription.

Ensuring confidentiality: Insurance data includes critical information that requires high confidentiality, so transcriptionists must respect the data and maintain its privacy. Exceptional security can be provided according to the needs of the patient by providing data encryption.

Ensuring accuracy: Accuracy is an important element in transcription, especially for healthcare transcription and there is no secret formula for it. To ensure accuracy of transcripts, transcriptionists must read what they type or recheck it, proofread the transcripts to ensure quality, and conduct a quality assurance check. They must verify the transcripts and look for grammatical errors or punctuation errors or mistakes in numerals. After typing all the data, they should consider whether the transcript makes sense. This is best way to spot all the mistakes. The above-mentioned steps will ensure that the transcripts are error-free and reliable.

Medical records are extremely sensitive and so a high standard of insurance transcription is called for. Errors can have a heavy bearing on any of the parties involved within the insurance contract. To increase the accuracy of insurance transcripts the in-house transcriptionist should be well-trained, or you can hire a professional team. Accurate transcription of insurance data can be achieved with the help of professional transcription services. It provides clarity to the events that occurred and helps the adjuster to examine the information more clearly. General transcription companies guarantee privacy and confidentiality which is mandatory when transcribing insurance documents.

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