Even with the availability of digital modes of communication like live chat and email, phone calls are skill relevant because they allow for human interaction. Business organizations often use telephone calls to conduct job interviews, for collecting quantitative survey data and to converse with managers, colleagues and clients. To preserve the conversations for future reference, recorded calls can be converted into text files with the help of a business transcription company. Business calls are made for different reasons such as to provide instructions, get information, follow up on a meeting, give feedback, ask for assistance, discuss an idea, sell something, etc.
Preparing, Recording, and Transcribing Business Phone Conversations
Proper preparation for the call also helps to minimize the use of these filler or crutch words. It is important to identify the purpose of the call before picking up the phone. This will help promote a fruitful conversation.
Call transcription software is also available to transcribe the conversation in real-time after the call has been recorded. Recording and transcribing business phone calls will allow to – review the conversations to make improvements in future calls, search the records for specific information using keywords and phrases, use the records for training purposes, and maintain transcripts for legal reasons.
Check out the infographic below
