Every business has challenges; and in order for any business to thrive, solutions must be found for these challenges. And, even though we like to think positive; “Murphy’s Law” seems to be continually lurking; in other words, there will always be challenges.
We, at MOS, fully understand this, and our business model is centered on SOLUTIONS; for us yes, but more importantly for our clients. You have Challenges? We have Solutions.
So, in developing our business model, we asked ourselves how best to accomplish this? In doing so, we developed a set of principles, core values, ideas, etc;
This is one of those words/values that permeate all we do; so it’s first on the list. We’ve always liked the slogan first coined by Southwest Airlines: “Hire for attitude, train for skills”. Yes, attitude deals with people; who we are, how we act (and react), how we care and what we care about, (our empathy), how we relate to others, and much more.
Again, drawing on smart (successful) folks: Tom Watson, Sr., founder of IBM, said” “I believe the real difference between success and failure in a corporation can very often be traced to the question of how well the organization brings out the great energies and talents of its people.” and Watson Jr. carried on that tradition saying: “the basic philosophy, spirit, and drive of an organization have far more to do with its relative achievements than do technological or economic resources, organizational structure, innovation, and timing.”
So, our attitude is to help our clients find solutions, to work with them and each other, to be positive, to be honest, to enjoy our work, to make a difference. It works, for us and for our clients.
We include it as a core value, not only because we practice it, but Honesty and Integrity are core ingredients in TRUST, which is a core ingredient of long term relationships, etc. It is not only who we are, but imperative to our success. And remember, we measure that success by finding solutions for you.
A phrase we live by is that we have to continually “earn your business. To do that, we have to give you value, i.e. “your money’s worth”. These three words incorporate that ongoing attitude of giving you work you can be proud of (as can we), being flexible to accommodate your needs, and demonstrating we care by being there for you. If we are going to earn that “long term relationship” we know we have to have your back; and WE DO.
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