One of the things that we learned from the pandemic is that people need human-to-human interaction. By confining people to their homes, the pandemic made face-to-face interactions and customer engagement a major challenge.
Blogs
Six Tips to Help Organizations Leverage the Potential of Teleworking
With technology allowing people to work remotely, many firms have adopted teleworking as part of their strategic work policies. When planned and managed successfully, teleworking can benefit both the business and the employee. A Gallup Poll found that teleworking...
Interception of Phone Calls and Telephone Transcription in the News
In the U.S., attorney–client privilege or legal professional privilege is a legal concept that protects the confidentiality of certain communications between clients and their attorneys. It prevents the attorney from being forced to provide evidence to those...
Why are Voicemails Crucial for Small Businesses?
With the increased use of smartphones, more people are turning to texting rather than talking. You might have heard of several big companies ditching voicemails as a result of this trend to increase productivity. But, actually voicemails and their conversion to texts...
Ensuring Accurate Transcripts of Telephone Conversations
Even in this internet-savvy era, telephones play a significant role in communication between people and organizations. When it comes to business organizations, routine conversations between two people such as interviews, conferences, customer queries and market...
Ensuring Accuracy in the All-important Telephone Transcription
No one can discount the fact that telephones are still a major source of communication. Running a comprehensive transcription company offering telephone transcription services, I know how important these means of communication are. We receive frequent telephone...