Telephone Transcription

Organizations, small and big businesses, researchers, and many others are relying on the telephone for communication like never before. Besides the routine conversations between two people, interviews, conferences, market surveys and much more takes place over the telephone. These interactions are recorded as audio files. Telephone transcription involves making text documents from the audio files of recorded telephone exchanges.

Recording and transcribing telephone conversations are important when it comes to

• Verifying details of discussions
• Solving legal disputes
• Improving customer service
• Collecting and tracking all kinds of information
• Compiling the results of market research
• Tracking and evaluating employee performance

MOS Legal Transcription Service is a US-based business process outsourcing company offering efficient and affordable telephone transcription for all kinds of businesses and professionals.

Whether you want a verbatim text document with all the sounds or one which is edited to include only necessary conversation, we can provide you an affordable solution to meet your needs. Important recordings our skilled transcriptionists can handle are

• Confidential telephone conversations
• Legal letters
• Interviews
• Conference call recordings
• Telephone recordings
• Voice mail recordings
• Technical discussions
• Toll free phone dictations
• Market surveys
• Customer feedback
• Call center recordings

We accept your recorded files in various formats such as digital, tape, mp3, mp4, wav, DVD, DSS, audio CD, cassettes.

MOS Can Offer You a Quality Solution

Our expert transcriptionists can improve the quality of files with bad audio by eliminating disturbances such as electrical hums, hisses, noises, echoes and even voice irregularities. The gains of outsourcing your telephone transcription tasks to MOS are

• 99% accuracy with good audio
• Tips on how to record with good audio
• Accurate transcripts for recordings with multiple speakers
• Transcript formats to suit client specifications
• Time stamping on request
• Browser, e-mail and FTP based file transfer
• Complete document flow management
• Stringent quality assurance and checks
• Dictation options: toll-free number and digital recorders
• Choice between international or domestic production
• Availability of complete work flow modules
• Fast/customized turnaround
• Secure 256 bit AES encryption
• In-house transcriptionists well versed in legal terminology
• Frees up your time for focus on core tasks to improve productivity and revenue

Get in touch with us for a free, no-obligation trial of our telephone transcription service. Call (800) 670 2809 to know more.