MOS Legal Transcription Service - The Team

MOS Legal Transcription Service is based in Tulsa, Oklahoma, providing successful support for legal clients, students, media personnel, and the business community, With 15 years of experience in the field, we have worked on varied transcription projects for different clients.

Our services are managed by US-based managers who have brought their diverse backgrounds and skills together around a single vision: to provide our clients with quality and cost-effective services. We are backed by a dedicated team of professionals, committed to providing focused, customized solutions catering to each business niche.

Here are our executive team members and project support personnel who lead our team.

Bob Kruse: Co-Founder

Bob Kruse

With previous experience as engineer and hospital CEO, Bob and his wife began entrepreneuring in 1993 with Kruse & Associates; recruiting and placing healthcare professionals. In 2002, as management and ownership of Kruse & Associates was being transferred to long-term employees, Rajeev called and Managed Outsource Solutions was spun off.

Bob Kruse holds B.S. degrees in Engineering and Business, and an M.S. degree in Health/Business Administration. With his entrepreneurship and long term experience in business management, Bob provides valuable vision and long-term planning insight to the MOS team. He efficiently administers and supervises all projects that MOS undertakes.

Bob resides in Broken Arrow, Oklahoma with his wife; and is often either preparing for or experiencing visits from several children and grandchildren. When not giving tractor rides, he can be found cutting wood or building (another) deck.

Rajeev Rajagopal: President

Rajeev Rajagopal

Rajeev immigrated to the United States from India in the mid 90s with an education in physical therapy and computer science, and began working as a physical therapist. He later started a business as a healthcare business consultant. Having worked in several rehabilitation clinics, Rajeev has learned the importance of good medical records for effectively handling billing and liability issues. After experiencing a clinic saving money by outsourcing, he called Bob and "the rest is history".

Rajeev manages the day-to-day operations of our company from NY. With an active interest in information technology and keeping abreast with its latest advancements, Rajeev has guided MOS to extensive use of digital technology and the internet that adds to the efficiency of our legal transcription and other value-added services.

Rajeev resides in Long Island, NY. When not working on MOS projects, Rajeev is doing things with his active son, or spending a little time on the badminton court.

SENIOR SOLUTIONS MANAGERS

Julie Clements: Transcription, Data Conversion and Medical Record Review

Julie Clements

With some background in the healthcare staffing arena, as well as 6 years as Director of Sales and Marketing at a 4 star resort, Julie joined MOS in March of 2008.

Hired for sales and support, Julie has proven capable across multiple product lines and in early 2011 was promoted to supervise all solutions managers. Bringing her exceptional customer relations and technical skills not only to clients, but also to all solutions managers, Julie is proving to be a key element in the continued growth of MOS. She manages our transcription projects with minute attention to detail and her expertise in this regard contributes considerably towards ensuring client satisfaction.

Julie was instrumental in the creation of the medical record review division (and new web site); and has especially grown this division along with data conversion of all kinds.

Julie lives with her husband and three children in Eagle, Idaho, where after a busy day with MOS, she changes hats to "soccer mom." Incidentally she occasionally dons a uniform herself in a recreational league, after playing varsity soccer in high school.

Jan Merrifield: Senior Solutions Manager: Transcription, Medical Record Review, Data Conversion

Jan Merrifield

Jan joined the MOS team in early 2011, strengthening both our Marketing and Support. With a BS in Education; and then adding RN to her credentials; her experience ranges from surgical and home health RN to ownership of a Medical Equipment company. Her expertise in customer service, marketing, and clinical knowledge; along with her positive and bubbly personality, make her a welcome addition to the MOS team. As a senior solutions manager, Jan interacts with our legal clients, taking special care to understand their specific requirements and making sure that those requirements are efficiently met.

Jan is a third generation OU grad and resides in Tulsa, OK. She is actively involved in non-profit agencies. Her sons, dancing, singing, and entertaining fill her with joy.

DhananJay .S. Nair: Support and Solutions Specialist

Dhananjay .S. Nair

Dhananjay (DJ) started his career when he joined the MOS team in early 2012 and has been an integral part of the company as a support and solutions specialist. He holds a Degree in Mechanical Engineering as well as certifications in Designing & Networking.

New to this field but quick to adapt and learn, DJ has played a role in organizing MOS' internal documentation, managing MOS's internal and customer support. DJ’s pleasant personality and client-sensitive nature adds value to our customer support services. He resides in India and works as a bridge to MOS's operations in India.

Like every youngster, DJ likes gaming, music and the gym. He is an avid traveler and loves exploring new places.

Philosophy and Values

Every business has challenges; and in order for any business to thrive, solutions must be found for these challenges. And, even though we like to think positive, "Murphy's Law" seems to be continually lurking; in other words, there will always be challenges.

We, at MOS, fully understand this, and our business model is centered on SOLUTIONS; for us yes, but more importantly for our clients. You have Challenges? We have Solutions.

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Key Benefits